Don't panic, it's okay!
If you have a negative balance on your student account, it means that you have credit on your Citrus College Student Account. If you have a credit on your account, that means Citrus College will refund the credit balance to you. Most credits are either a financial aid refund or a payment/scholarship refund. See below for how each is refunded.
Topics Covered:
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Financial Aid Refunds
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Payment and Scholarship Refunds
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Why did my grant/scholarship not pay my fees?
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What should I do after I receive my refund?
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How to view your student account detail
Financial Aid Refunds
The Financial Aid Department disburses several funds to student accounts. If the credit on your account is due to a financial aid disbursement, you will be refunded via BankMobile Disbursements. Refunds are scheduled. View the Disbursement and Refund Schedule for each term.
The following grants and loans are disbursed by financial aid and refunded via BankMobile Disbursements
- Federal Pell Grant
- Federal Supplemental Education Opportunity Grant
- Federal Direct Loans
- Cal Grant
- Student Success Completion Grant (SSCG)
Payment and Scholarship Refunds
In many cases, you may have made a payment on your account, or a scholarship is posted to your account. In these cases, the Bursar's Office will mail you a paper check. Be sure your mailing address is correct. Need up confirm your mailing address? Check out this article: View and Update Your Mailing Address.
The following payment and scholarship refunds are mailed to you as a paper check
- Payments (Credit Card, Cash, Check)
- Extended Opportunities Programs and Services (EOPS)
- Foundation Scholarships
- Outside scholarships
- Tuition Assistance
- Other forms of payment disbursed to your student account
Why did my grant/scholarship not pay my fees?
Some grants and scholarships are issued to you directly and are not permitted to pay your owing fees. In these cases, once the refund is issued, you will be required to make a payment. You are responsible for all charges on your account.
What should I do after I receive my refund?
You are encouraged to view your student account on a regular basis! As it is with any account, it may always be changing as charges and payments/disbursements are applied to your account. In some cases, once a refund happens, you may be required to make a payment because new charges were applied to your account, or a scholarship/grant didn't apply to the charges. Any owing balance on your student account may result in a hold being placed on your record preventing you from adding and dropping classes or purchasing a parking permit.
How to view your student account detail
Go to my.citruscollege.edu/task/all/account-summary-by-term
